If you're working in the hospitality industry, you're probably well aware of how easy it is to ruin your reputation based on a few bad experiences. Because the entire success of your business and industry relies on creating positive experiences, it's essential that you do everything you can to ensure each and every one of your hotel guests enjoy their stay, has a stress free trip, and hopefully plans on coming again.
To avoid any major, negative review-generating business mishaps this summer, avoid making these costly hospitality mistakes at all costs.
Not picking up after guests leave
If you don't thoroughly clean every inch of your building after each group of guests leave, you're going to end up having an unclean hotel. That's the easiest way to earn a negative rating and to cause your guests to never return. Unless you're doing something horribly wrong, you already have a cleaning staff who cleans their room after checkout. However, any area of your property where guests gather should be a target for frequent cleaning -- the hallway, bathrooms, pools, lobbies, and every inch of the entire building.
Not Having Enough Custom Embroidered Beach Towels
Your guests are certainly going to be showering during their stay, and they will most likely be swimming. In fact, swimming is the fourth most popular U.S. sports activity, so making sure there is enough embroidered beach towels is a hospitality must. You should have an abundance of branded beach towels throughout your hotel so there is never an issue with the amount. Never let your guests go without a towel. Overlooking important items like this can result in multiple unhappy guests, which can be detrimental for your entire business.
Not double-checking everything
Here's an excellent rule of thumb for the hospitality industry: double-check everything! That's especially key in the social media age, when any guest can snap a photo and leave a negative review at a moment's notice. It's easy to let things slip your mind during the peak summer tourism season, so wage a constant battle against forgetfulness. Make sure to stay on top of all your maintenance needs for your air conditioners and heating units, toilets and plumbing, and all the other appliances associated with your building.
Don't ruin anyone's stay by making these simple hospitality mistakes. If you want to learn more about ordering custom embroidered beach towels or check out various types of promotional beach towels, contact Holden Towels. Also, stay tuned for part two of major hospitality mistakes to avoid this summer.