Don't Let A Few Unhappy Guests Ruin Your Hospitality Business

Don't Let A Few Unhappy Guests Ruin Your Hospitality Business

September 04, 2017
  Beach Towels

In today’s day and age, the easiest way to ruin your business is to have a string of poor reviews on the Internet. If you’re in the restaurant business, for instance, a few bad reviews in a row can give you a negative reputation, no matter how good your food tastes. 

The same goes for the hospitality industry. Roughly 52% of worldwide survey respondents expect to take a vacation to the beach over the next 12 months. Even if you have the friendliest staff, the nicest rooms, and the cleanest environment, if enough of your guests leave your hotel unhappy and share their bad experiences online, your reputation could be in jeopardy. That’s why it’s essential that you do everything you can to ensure that your hotel is not only the best it can possibly be, but also that your guests leave smiling. 

As far as hospitality is concerned, it's your responsibility to make sure that each one of your employees, from the cleaners to the front desk attendants, are fully prepared to handle any situation. Although some instances that could result in upset hotel guests are out of your hands, there are things you can do to at least prevent some of these reputation harming circumstances. Since it’s so easy for your guests to think poorly of your hotel if they don’t have access to various items, it’s essential that your hotel and every single room and bathroom is stocked full of plenty of the necessary items. Here are a few things you should make sure your guests can easily access. 

Various types of logo beach towels

Although some vacationers might buy a beach towel for themselves, traveling families usually rely on hotels to provide different types of logo beach towels. These are great promotional beach towels that can be used for lounging on the beach and even for hotel bathrooms if you invest in several sizes. If your guests are looking through linen closets and can’t find any towels, however, they will end up being quite unhappy with your hotel. Check out a few types of logo beach towels and be sure to stock up. 

A do not disturb sign

Another way to ruin the relationship with your hotel guests is to accidentally barge in on them during their stay. It might seem silly, but if someone wants to be left alone, and they don’t have a do not disturb sign in their room to let people know, they could get very unhappy. Avoid this problem by simply stocking each room with at least a few do not disturb signs to keep your guests happy and respect their privacy. 

Plenty of different types of hangers

For some reason, far too many hotels only have regular coat hangers inside closets. There are usually only a handful of hangers, too. If people are going to be spending a week or two at your hotel, you should provide them with everything they need and that includes all kinds of hangers. They will likely have jeans, shorts, and dress pants that will need to be hung up as well as their shirts and jackets. 

As long as you respect your guests’ privacy, stock each room with the essential items, and make sure you’re always working on keeping them happy, your hotel should enjoy many more successful seasons.