The hospitality industry can be a stressful career path if you’re not accommodating to all your guests. Even if you have the friendliest staff, clean rooms with great views, and affordable prices, there will always be a few bad seeds who will somehow find a way to complain.
In order to prevent these complaints from happening, however, you should prepare yourself for every potential negative hospitality situation that could arise.
Knowing what your guests will ask for is a great way to prevent future issues. Here are some things that nearly every hotel guest asks about during the first few hours of their stay. Are you prepared to answer their questions?
- Late checkout options -- Vacationers hate getting up early and packing all of their things up in order to check out on time. If you're serious about keeping your guests happy throughout their entire stay, consider offering late checkout options. You never know a family’s situation and why they can or cannot check out at a certain time, after all. In any case, it's safe to assume they'll appreciate a checkout option that’s a little bit later on in the day.
- Custom beach towels -- Make sure that you have plenty of beach towels stored in every single room, bathroom, and closet throughout your building. You can never have enough towels, especially when you’re located near the beach. Even stocking each room with four or five isn't nearly enough! Guests can easily use that many towels by lunchtime. And if you can think of some great promotional beach towel ideas that will both spread awareness about your hotel and function as a quality towel, there's an added bonus. If you don't want to come up with your own promotional beach towel ideas, there are experienced companies that can help. But it’s your responsibility to at least make sure you have more than enough towels throughout your hotel. Buying wholesale beach towels is definitely the way to go.
- A room with a view of the beach -- Obviously you can’t make everyone happy in the view department, but you should at least do your best with every guest. If you can help them out, go for it. But if there is no way you can put them in a room with a view of the beach, try to find another room with at least a good view and see if there is anything else you can do to help.
- Pool hours -- Even if your hotel is within walking distance of the beach, your guests will likely still ask about the hotel pool. They might want to enjoy a nice swim each morning without worrying about crowded beaches or ocean water. Swimming actually burns up to 900 calories in just one hour and your guests will appreciate extended pool hours.
As long as you're constantly thinking about making your guests happy and improving their experience, you should have yet another successful year in the hospitality industry. To learn more about promotional beach towel ideas, contact Holden Towels.